Zero Progress on a Simple Claim

Please can this be escalated to someone who can help! The last update I got was a useless typo-ridden email update from Nqobile with no contact number!

Here’s where we’re at: • Originally submitted the claim via the Discovery app on Tuesday the 21st of June. • No progress, so I called the Discovery Insure contact centre on Friday the 24th of June. Agent said a supplier had been appointed to assess. • Received a wretched, useless update from Nqobile, on Sunday the 26th of June, saying (and I quote verbatim) 'Please that i will be in contacts to discuss claim outcome'. • Alas no 'contacts' from Nqobile. So I tried to call in again on the 28th of June. After navigating the frustrating IVR and holding for a long time, I got through to someone but no-one spoke on the line. Was forced to hang-up! • On the 29th of June, I asked Nqobile to contact me ASAP but still nothing!

I’m at my wits-end for something so small. It’s ridiculous!! Today is July the 4th and still NO PROGRESS!!! Guys, please can this be escalated to someone who can help!