Zero communication

My current dealings with discovery have left me with a bad after taste in my mouth. I am a discovery health member and my dealings there have been pleasant as opposed to what i am currently going through. I am a third party claimant and I have been asking for any sort of feedback regarding the claim lodged ********** . After numerous emails and calls to the assigned advisor I am none the wiser as to what the progress of the claim is. I have gotten a hold of the advisor at least 4 times via the phone(after trying at least half a dozen times on each try as the number goes unanswered). Each time he promises to get back to me shortly and never does. The latest was yesterday were he told me he is going to email me shortly regarding the claim. I am still waiting...