Zero client service from Discovery Insure

Discovery insure provides the worst client service I have ever experienced! 1st of all, I was assigned a claims administrator (Irish Shwai) for claim ***, however when I tried to communicate with him via email in December 2019 I received a reply stating he is on leave, so I left it there. On January the 2nd I sent another email, as not one consultant answers when you dial ***, just to get a reply back stating he is not working in the claims department anymore. So now I am in a predicament, who is now my claim administrator as no one from Discovery was in contact with me after I forwarded my email I sent to Irish, to *** also on 2 January.

Looking at the progress of my claim, first it showed my vehicle would have been finished on the 10th of January, then suddenly it was changed to the 20th of January and guess my surprise when the panel beaters contacted me a week ago saying they are awaiting feedback from Discovery for under quoting on the parts, so thinking this will take a day maybe 2 at the most I received another call from the panel beaters yesterday 15 January saying they have not heard anything from Discovery and that no work has been done on the my vehicle since they reported the under quote to Discovery. In the meantime we are paying for a hired car as our 30 days have expired but it is Discovery who is lacking urgency and it is costing us a fortune to rent a vehicle, so I hope Discovery will cover these costs until my vehicle is repaired, which according to the panel beaters will be at least another week depending on Discovery's reply!!! 3rdly, trying to contact Discovery insure is an impossible mission as I get put on hold for 12min, 10min, 15min without any answer. And this is basic client service! And 4thly Discovery assigned a panel beater from Sandton to repair my vehicle when we are living in Pretoria, how does that work? Does it mean although I live in Pretoria Discovery can assign panel beaters from Cape Town? How am I going to get my vehicle and even if the panel beater can deliver who knows whether there are some faults that needs fixing and they need to repair it.... take the vehicle back and forth??? I share this experience as for Discovery insure I get no answer nor reply back, after this experience I doubt I will continue to be a client. Discovery has this big marketing ploy to lure possible clients in but then they lack on promises. For us as a family we have basically every service they provide from Life insurances, RA's, short term insurance, investments and not to mention the new Discovery bank services. How I feel I can kick myself now!