Your car will never be the same

<p>My car was in a minor collision and as part of dicovery insure's panel, the panelbeaters Eljoney were recommended for the repairs on my vehicle. My vehicle came back not 100%, the headlight was not replaced and they claimed that they were waiting for one from backorder; Hyundai SA knew nothing of such when i checked with them (I suspect they were waiting on a 2nd hand one to show up) and they had stock of the headlight needed for my car. Additonally, the chrome bidding that was clearly stated it needed to be replaced according to the assesor's report was not touched at all and the workshop manager (Steven) seemed surprised when I showed him the problem and pictures had to be taken and the part had now to be ordered. Bare in mind i was told all this only when my car was presented to me after an hour of waiting for it.</p> <p> </p> <p>After that when everything finally arrived, my car's front bumper had to be taken apart 3 times, on separate occasions in order for them to try and fit everything back together. Each time something would go out of place when they were fixing something else. It became a nightmare. Even today as I am writting this review, the chrome bidding on my car is not fitted right on the left hand side of the car. The mechanics who came out to fix one of the issues that could not be resolved earlier, mentioned that they saw that issue during fitment and they tried several times to fit it in properly and it just refused and chances are that the part is defective or even worse the front of the car got bent slightly during the accident. Either way i need this to be sorted out; my car is still under full warranty and it was given to "Hyundai certified" panelbeaters; so it is well within my rights to expect the quality of repairs to be spotless and 100% onpoint.</p> <p>Last week the workshop manager(Steven) gave me a call, i think from all these complaints to ask if my car is fixed; i told him everything seems okay except for the chrome bidding and he just said "Oh, is the car okay besides the chrome bidding"; i said yes and he hung up. Meaning that they know this problem and they are not willing to sort it out or are not capable of sorting it out.</p> <p> </p> <p>I partly blame Discovery Insure for entrusting its clients to panelbeaters who render such bad service. From my time being there to get some of these issues resolved, there were a number of clients who had their cars repaired there but now had issues, from paint to mechanical issues; that the panelbeater had to redo. If they are not able to fix my car the way it should be fixed, money should be given to another panelbeater to finish the job they clearly can not finish. And if Discovery Insure continues to let this go on, I will use every resource available to me to expose both these panelbeaters and Discoevery for having them on their books.</p> <p> </p>