You will Discover for yourself !

I have been with Discovery insure since 2018, it was all smooth sailing until a random increase on my policy premium in July when my annual review was due only in November.

Unfortunately I had lost my cellphone on what was essentially my last day of cover with Discovery. If anyone has lost a phone, you would know the type of inconvenience I had to go through. Upon finally getting everything required by Discovery to process my claim, I had to wait a few days only to call in and find that an investigator is working on the claim - he proceeded to come out and meet me and get my story again. A very simple story of how i misplaced my cellphone at a shopping center but did not realize until after arriving at home.

I was asked to sign a consent letter giving him consent to do whatever checks necessary to finalize my claim (something he promised as well).

Two weeks on from the incident and the investigator is only going to the shopping center now to speak to tellers and ask if they remember my incident. I am now in a situation whereby I am going to replace my cellphone on my own because Discovery is searching high and low for reasons not to pay out my claim, I wish they used the same type of energy when deducting my premiums!

I have been made so uncomfortable and inconvenienced throughout this whole process, to an extent I was even cross examined as to why i had reported the phone lost and not ******.

extremely disappointed in Discovery but now i am extremely glad that my relationship with them is over.