You should have stuck to only doing medical aid

f I could give this fly-by-night insurance a half-star rating, I would. I have never been so inconvenienced in my life. High premiums for nothing because when you have a claim they fail to complete it seamlessly.

1. My car sustained hail damage at the end of 2023 and when I took it to get assessed, the assessor only noted the damage on the bonnet not the one on the bumper. I therefore had to take my car in twice to fix the two problems which equals a waste of my time.

2. I was given a rental vehicle, authorised by Discovery to Avis. I needed an extension which was also authorised by Discovery which they failed to communicate with Avis which resulted in me being charged almost R1000 for keeping the car "for too long"

When I called Discovery to query this and ask for my refund, I was given the run around. I called five times and each time was made to hold over 20 minutes all of which I carried the cost of. Nobody knew what was happening on my profile and each of the consultants had different versions of what happened, some even implying that I was lying.

3. I'd like to highlight a phone call interaction with an employee called Moipone who was so rude to me that I told her I was hanging up because I needed assistance from somebody else.

We pay premiums of over R2200 only to be gaslit and given the run-around when it is time for you to do your job. Pure *******. Take notes from Outsurance because I never had a problem with them and made a grave mistake by leaving them to join Discovery.