you can still do better, much better.

I am one person who appreciates when given proper service and this is one of those moments, having had a flooding mishap where my rug was damaged, you came to the party and even when there were initial challenges/issues/delays/miscommunication, you ultimately did assist and I am happy for that. This shows that when it matter most, you do come to the party, now if this type of service can be given across the entire business unit it will be awesome, I am still waiting for the manager (I hope he is one indeed) who helped me in Jan already to call me back so that we finish our conversation, as mentioned before, the mere fact that you refunded the money you *******ly took from my account shows and confirms that you are aware and acknowledge you erred so what is now left to be done is to do the right thing by also paying the bank charges that I had to incur as a result because this was your fault, after all.