AB
Alexia B

1 reviews | Active since Sept 2012

30 Mar 2016, 11:24

Years of being claim free on comprehensive

I contacted insurance maintenance asking them to review my policy, as I had previously only had 1 year of being claim free with comprehensive insurance and this needs to be amended to 2 years (as they had previously told me this can be done once I hit my 2 year mark).<br> <br> My first time taking out comprehensive insurance was 30 March 2014, which means that it is now 2 years and I have not claimed. In the 2 years I have moved to 1st For Woman, as Discovery was increasing my premium by R300 for absolutely no reason, I then moved back to Discovery when I changed cars. So now Discovery is saying that since I did not stay with Discovery it can only be reviewed end May 2016. The comprehensive insurance period was never interrupted as I always had insurance, be it with Discovery or FFW.<br> <br> Nowhere does it say that you have to remain with Discovery - All that they ask is \How many years have you had uninterrupted claim free comprehensive insurance\" - they do not specify that this had to be with Discovery.<br> <br> This being said, I would like someone to review my policy and advise what my new premium will be, and to stop sending me those generic replies, and actually read the question properly!"

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Replies (1)
Discovery Insure
Discovery Insure's reply30 Mar 2016, 12:58
Official
Hello JJLDB,

We called you to no avail. We were hoping to discuss this in brief with you.

The two years you make mention of was interrupted by the cancellation of your first policy after a year. You then rejoined us, and a new policy was opened. The current policy is 4 months old, and as such we are unable to review your premiums at this stage.

Regards
Thabani