JF
Johan F
1 reviews | Active since Mar 2009
03 Oct 2025, 12:02
Wrong emails from Discovery Insure
I have written to Discovery Insure numerous times about sending me emails belonging to someone else. To make it worse the person has the same name as my late mother. Every time I email they don't respond and or just say they will look into it and the same goes when I send a message via facebook. Yet nothing gets done about it. It's frustrating to keep on getting emails that's not meant for me. I can't put it as spam then I wont get my emails.
Just fix your client records Discovery Insure and stop sending me emails that's not meant for me!
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Discovery Insure's replyOfficial
03 Oct 2025, 13:28Good day Johan,
We sincerely apologize for the frustration and distress this matter has caused you. We understand how upsetting it must be to continually receive emails that are not intended for you.
Please be assured that we take your concern very seriously. We will escalate this matter immediately to ensure that your details are corrected on our system and that you no longer receive communications not meant for you.
Thank you for your patience in bringing this to our attention more than once. We truly regret the inconvenience you have experienced and appreciate the opportunity to resolve this properly.
Regards
Discovery Insure
We sincerely apologize for the frustration and distress this matter has caused you. We understand how upsetting it must be to continually receive emails that are not intended for you.
Please be assured that we take your concern very seriously. We will escalate this matter immediately to ensure that your details are corrected on our system and that you no longer receive communications not meant for you.
Thank you for your patience in bringing this to our attention more than once. We truly regret the inconvenience you have experienced and appreciate the opportunity to resolve this properly.
Regards
Discovery Insure
Discovery Insure's reply03 Oct 2025, 13:28
Official
Good day Johan,
We sincerely apologize for the frustration and distress this matter has caused you. We understand how upsetting it must be to continually receive emails that are not intended for you.
Please be assured that we take your concern very seriously. We will escalate this matter immediately to ensure that your details are corrected on our system and that you no longer receive communications not meant for you.
Thank you for your patience in bringing this to our attention more than once. We truly regret the inconvenience you have experienced and appreciate the opportunity to resolve this properly.
Regards
Discovery Insure
We sincerely apologize for the frustration and distress this matter has caused you. We understand how upsetting it must be to continually receive emails that are not intended for you.
Please be assured that we take your concern very seriously. We will escalate this matter immediately to ensure that your details are corrected on our system and that you no longer receive communications not meant for you.
Thank you for your patience in bringing this to our attention more than once. We truly regret the inconvenience you have experienced and appreciate the opportunity to resolve this properly.
Regards
Discovery Insure