ML
Mpho L
1 reviews | Active since Sept 2018
16 Aug 2020, 13:48
Wrong debit amounts
I have had the worst experience with my car insurance cover . I was affected by covid and was unable to pay my car cover and I had informed them this as well , what I know is that car insurance only covers you if you pay , that is my understanding of car insurance but with discovery it’s not the case , as they have been covering me on credit . My account has been debited 3400 ,2205 and 1602 my account is being charged unpaid fees which I can not reverse . This has been going on since April !!! I’m so disappointed
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Discovery Insure's replyOfficial
17 Aug 2020, 12:01Good day Mpho L
Thank you for bringing this matter to our attention.
We apologise for any inconvenience that may have been cause on this matter.
Please note that we tried to get a hold of you at the drafting of this response in an effort to address your concerns with no avail.
We will endeavour to account for your bank charges and rectify the error.
Please advise what time is best to get a hold of you as we need to discuss a way forward.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We apologise for any inconvenience that may have been cause on this matter.
Please note that we tried to get a hold of you at the drafting of this response in an effort to address your concerns with no avail.
We will endeavour to account for your bank charges and rectify the error.
Please advise what time is best to get a hold of you as we need to discuss a way forward.
Regards
Discovery Insure
Best regards,
Discovery Insure's reply17 Aug 2020, 12:01
Official
Good day Mpho L
Thank you for bringing this matter to our attention.
We apologise for any inconvenience that may have been cause on this matter.
Please note that we tried to get a hold of you at the drafting of this response in an effort to address your concerns with no avail.
We will endeavour to account for your bank charges and rectify the error.
Please advise what time is best to get a hold of you as we need to discuss a way forward.
Regards
Discovery Insure
Thank you for bringing this matter to our attention.
We apologise for any inconvenience that may have been cause on this matter.
Please note that we tried to get a hold of you at the drafting of this response in an effort to address your concerns with no avail.
We will endeavour to account for your bank charges and rectify the error.
Please advise what time is best to get a hold of you as we need to discuss a way forward.
Regards
Discovery Insure
Best regards,