Would not be recommending to friends and family

I was involved in an accident in Dec 23rd and I tried to call discovery and I was on hold for at least 30 minutes but still did not get through. Luckily the towing company had some access to them and that was only when I could speak to them. I then asked for a courtesy car to be arranged and I was told they are dependent on availability and because it was a busy time I might not get one. The consultant then promised to call me back with details of whether I get a coutesy car or not. Until mid Jan no one contacted me regarding a courtesy car so I let that go and asked for an uber benefit instead. I then realised in Dec that my premium increased and I see it has increased further now in Jan. I called today to find out the reason for the increase and a very helpful David assisted me and explained that my details were not correctly captured in my profile but unfortunately he did not have enough information to explain what exactly changed in my profile. I asked him to please transfer me to someone who can explain and after holding for 18 mins he came back to me saying team leaders were in a meeting and no one could respond to this question. I have not received my car back since December the 23rd and I have not gotten any update from Discovery insure. So now I sit without a car, a bad service experience, a huge airtime bill due to long holds with Discovery insure calls and increased premiums. :(