sK
stefan K
1 reviews | Active since Jan 2013
06 Mar 2020, 10:07
Worst vehicle insurance, it feels like a ****
Worst insurance company who has the worst panel beaters on their board. I am not sure if Discovery are not willing to pay the panel beaters to a proper job or if the panel beaters are ***********. What I do know is that Discovery and their assessors partner are instructing the panel beaters to install pirate parts on original vehicles, and some parts are not even repaired.
Discovery: Man up and call me in regards to claim numbers *** and ***. You have until the end of the day.
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Replies (6)0
Replies (6)sK
stefan K's updateReviewer Update
06 Mar 2020, 13:16Still no feedback after more than a month on a previous claim. Poor service.
sK
stefan K's update06 Mar 2020, 13:16
Reviewer Update
Still no feedback after more than a month on a previous claim. Poor service.
Discovery Insure's replyOfficial
06 Mar 2020, 13:38Good day Stefan K
Thank you for your comment...
Whilst we appreciate your concern as raised. We note that in our added effort to assist in bringing convenience and trust to our clients ,centered on our SLA’s, the partners we have opted to use are in a better position to deliver superior service & workmanship according to our vision. It is the insurances responsibility to ensure that costs are kept low without compromising on quality and safety of items insured. This further co-exists with the general philosophy in which the industry operates under and is backed by the Ombud for short term insurance.
Thank you for your comment...
Whilst we appreciate your concern as raised. We note that in our added effort to assist in bringing convenience and trust to our clients ,centered on our SLA’s, the partners we have opted to use are in a better position to deliver superior service & workmanship according to our vision. It is the insurances responsibility to ensure that costs are kept low without compromising on quality and safety of items insured. This further co-exists with the general philosophy in which the industry operates under and is backed by the Ombud for short term insurance.
For instance, if a vehicle is out of warranty and is not brand new. We therefore, can exercise the judgement to authorise an industry approved aftermarket part with the exception of critical electrical components.
More will be communicated with you directly in due course.
Regards
Discovery Insure
More will be communicated with you directly in due course.
Regards
Discovery Insure
Discovery Insure's reply06 Mar 2020, 13:38
Official
Good day Stefan K
Thank you for your comment...
Whilst we appreciate your concern as raised. We note that in our added effort to assist in bringing convenience and trust to our clients ,centered on our SLA’s, the partners we have opted to use are in a better position to deliver superior service & workmanship according to our vision. It is the insurances responsibility to ensure that costs are kept low without compromising on quality and safety of items insured. This further co-exists with the general philosophy in which the industry operates under and is backed by the Ombud for short term insurance.
Thank you for your comment...
Whilst we appreciate your concern as raised. We note that in our added effort to assist in bringing convenience and trust to our clients ,centered on our SLA’s, the partners we have opted to use are in a better position to deliver superior service & workmanship according to our vision. It is the insurances responsibility to ensure that costs are kept low without compromising on quality and safety of items insured. This further co-exists with the general philosophy in which the industry operates under and is backed by the Ombud for short term insurance.
For instance, if a vehicle is out of warranty and is not brand new. We therefore, can exercise the judgement to authorise an industry approved aftermarket part with the exception of critical electrical components.
More will be communicated with you directly in due course.
Regards
Discovery Insure
More will be communicated with you directly in due course.
Regards
Discovery Insure
sK
stefan K's updateReviewer Update
06 Mar 2020, 14:39No no no. You do not understand. My vehicle is under warranty and this is not acceptable. I am paying real money and expect real parts. Maybe this is the reason the client does not see the quote when it is sent from you, your assessors to the panel beater. Then we cannot see where you are trying to "save money". What about the part that was never repaired and the overspray on the bootlid. Poor services, I will not recommend anyone use your services. baaaaaaaaaad service and clients get conned.
sK
stefan K's update06 Mar 2020, 14:39
Reviewer Update
No no no. You do not understand. My vehicle is under warranty and this is not acceptable. I am paying real money and expect real parts. Maybe this is the reason the client does not see the quote when it is sent from you, your assessors to the panel beater. Then we cannot see where you are trying to "save money". What about the part that was never repaired and the overspray on the bootlid. Poor services, I will not recommend anyone use your services. baaaaaaaaaad service and clients get conned.
sK
stefan K's updateReviewer Update
06 Mar 2020, 14:45I am also looking to resolve the other issue with claim No. *** that was "escalated" over a month ago. You r panel beaters cannot even match the correct color, even after i have taken it back. I was told that they polished the painted are. They tried to disguise the poor paint job by polishing it.
Let me make this clear. I need urgent feedback on this matter and if do not get it, I will advertise my worst experience with your company. I am at the point of cancelling my insurance, medical aid and vitality with this low level 1 sided company.
Let me make this clear. I need urgent feedback on this matter and if do not get it, I will advertise my worst experience with your company. I am at the point of cancelling my insurance, medical aid and vitality with this low level 1 sided company.
sK
stefan K's update06 Mar 2020, 14:45
Reviewer Update
I am also looking to resolve the other issue with claim No. *** that was "escalated" over a month ago. You r panel beaters cannot even match the correct color, even after i have taken it back. I was told that they polished the painted are. They tried to disguise the poor paint job by polishing it.
Let me make this clear. I need urgent feedback on this matter and if do not get it, I will advertise my worst experience with your company. I am at the point of cancelling my insurance, medical aid and vitality with this low level 1 sided company.
Let me make this clear. I need urgent feedback on this matter and if do not get it, I will advertise my worst experience with your company. I am at the point of cancelling my insurance, medical aid and vitality with this low level 1 sided company.
sK
stefan K's updateReviewer Update
06 Mar 2020, 14:49Man up and take responsibility for your actions instead of hiding behind clever wording.
sK
stefan K's update06 Mar 2020, 14:49
Reviewer Update
Man up and take responsibility for your actions instead of hiding behind clever wording.
sK
stefan K's updateReviewer Update
10 Mar 2020, 17:00Still no feedback. It only gets better
sK
stefan K's update10 Mar 2020, 17:00
Reviewer Update
Still no feedback. It only gets better