Worst short term insurer in SA!!

Discovery Insure is extremely quick to jump on the suspension of benefits as soon as it just looks like you could have an issue with payment. After payment was promptly restored, no cashback on the Vitality Drive benefit was paid. I contacted the call centre and was told that there was a systems issue I should allow a few days. After 4 days I contacted them again and was told that they are experiencing system difficulties, but that the query would be escalated. This was Wed 24 June. On 29 June I contacted the call centre again and this time I as told that it is clear that I should be receiving in excess of R1000 as part of my cashback but that it would be escalated to the finance department. Today is 1 July, and once again the query will be escalated to another department. Where does this end??! So quick to suspend benefits and recover missed premiums, what about the money owed to me and how about actually giving someone a call when you need to??!