Worst Service, zero feedback, no understanding- accident claim

This has been the worst insurance experience by far. We have a broker , which has meant zero in the process. we have had to ask and phone and email to obtain any feedback. the phone calls we have received to date were from various persons and each one's story differs. From word go , just trying to get the vehicle assessed took 3 weeks of which during those 3 weeks we were told the vehicle was assessed and taken apart to assess, which does not seem to be the truth as the vehicle was only assessed in this week at the panel beaters. we have never been formally contacted in the last 3 weeks to advise if our claim has been authorized or not. Furthermore we have to hear from the panel beaters that we apparently agreed to a cash settlement which we have no knowledge of, in die midst of all of this , the broker has no clue , what is going. We have to try and find out where what and how from word go. This has been an exhausting process and excessive unnecessary delays , no communication. I have never received a phone call from my claims consultant Prudence m I have had to phone in and query. Discovery furthermore advised the panel beater to use a substandard paint, hence the motive to all of a sudden decide the client must receive a cash settlement- which is unacceptable. I can go on and on.