Worst service received by professionals, unacceptable consultant behavior and attitude! Disrespect !!!!

Claim **********

Good Day

I would like to express myself today, I am ferrous... ferrous is not even the word to describe!!!!!!!!!! I have submitted a claim 14/08/2017 for a washing machine un-repairable due to power surge, I was informed that discovery will do a replacement on the 18/08/2017 which I agreed upon, then I was told that someone will contact me for delivery, I submitted my delivery address to My broker and to Discovery, till today I am waiting for the washing machine its costly to me for arranging someone to be home all day for the delivery of the machine, in the meantime I must just be patient with discovery this is not fair towards me at all. I pay my cleaning lady a daily rate of R160.00 per day without taxi R20.00 = R180.00 ( R 1350.00) and since I have made the deposit I have been paying her to be home as I was told to have someone home when the delivery gets delivered, I feel that either discovery or my broker should take the loss, I am not happy with this service at all I just insured our new bakkie with discovery!! My monthly installments are very high and this is the service revived???? You can’t say service received because there is none! If something happens will this be the same case? I think that what discovery advertise is false and they do not deliver as they say." Clients receive immediate feedback''

I really do feel disappointed and that this is acceptable service!!, when I insured our vehicle the very next day the prorate payment went off but when you have to deliver it takes weeks and arguments and fights.

I will in the meantime search for another insurer that will deliver as they say and that has helpful consultants that can resolve a matter in no time I am sure that Momentum would do a better job and that I will be assisted swiftly with no hassle, I will also inform my fellow friends and family about the service revived from discovery!!

I will be expecting payment for my cleaning lady for the 29/08/2017 as well which will come to the amount of R1530.00

Jayshree

I am sorry to say but you have no idea how to treat or handle a customer, your attitude is unacceptable!!! I have send this proof of payment strait to you and my bank confirmed that it was delivered to your email, when someone speak to you, you should listen and not tjip in and say I have send a email!!!! Check your emails, you should not be in customer care, I do hope in future that you will be trained to talk to customers in a professionalism manner!! Manners and attitude is very important.

Discovery

I have phoned more that 10 times to be assisted once helped the line cut of and I have phoned again having a conference call between the relevant people once I have explained my situation to the so called manager as she spoke the line went dead.!! ( No one bothered to phone me back on my cell as they did have my policy profile and claim number at hand). I was just swept under the carpet!

This is the proof of the payment that was send directly send to you!("Photo's" removed) Proof of the payment!! ("Photo's" removed) Thank you

Lindy Grobler