Worst service RE vehicle claim

On 4 June 2015 I was involved in an accident.<br> I immediately contacted Discovery Insure to lodge a claim & have my vehicle towed away as it was not derivable due to it being a head on collision.<br> Friday 5 June 2015 I spent hours on the phone with Discovery trying to get things sorted after opening a case at the police station, providing Discovery with all the details they requested, trying to sort out my car hire etc.<br> I was advised that my claim will be processed & an assessment will be done on my vehicle within 48 hrs, this is false. Every day there after I contacted Discovery to find out whats going on, no 1 knew, i was transferred from 1 person to the other. Spending over R1000 on phone calls to discovery as they just dont care to give feedback.<br> They only went to do an assessment on my vehicle 13 days later on 17 June 2015.<br> Now my 30 day car hire is coming to an end, I am getting no joy from Discovery to extend my car hire due to their delays. Also they approved for pirated parts to be used on my car without even consulting with me about this! No repair has even been booked meaning im without a car soon. This is UNACCEPTABLE and I want it Sorted!