Worst service of my Life

<p>I hereby want to complain about the servuce I am getting from Discovery Insurance. My car was involved in a accident on the 23 May 2016 Discovery was very quick in assisting us with the claim after the first assesment they wanted to fix my car with second hand parts at wich time I advised them this is not on then it took a month for them to approve the new parts. At wich time they advised the car will be ficed within 14 days. We have to follow up all the time with the workshop as we have not heard from the insurance at all no follow up calls no advising us on the progress promises are made that the car will be fixed on certain days and when we phone there is something else wrong - last we where promised the car on Monday the 1/8/2016 on Monday there was another problem Today I phone the insurance the first time I call my call was cut the second time I was promised a call back this is now 20h35 no call back as yet.</p> <p> </p> <p>I feel very unhappy as this is now the third month witn no calls from the insurance company to keep us up to date on the progress and no lidght in sight with regards to when we will receive the car. We use the car for travel to Bellville as both my son and my wife is working in Bellville we had a rent a car for one month at which time we where advised we only get a rent a car for a month. We have to make special arrangement for travel as my son works in a call centre that operates 24/7. </p> <p>Our premium increase from R871.00 to R1010.00 which is totally unfair as we do not get any service delivery from the company. This situation is totally unacceptable for a insurance company. I'm paying my insurance premium and my car acccount at the bank for the last three months but I do not habe a car to drive. I have more expensis due to other arrangements I need to make to travel.</p> <p> </p>