1 reviews | Active since Jul 2019
Worst Service I've ever experienced.
If there was an option to choose no stars I would.
I contacted Discovery Insure to claim for my iMac, Modem and PC's motherboard and CPU.
Originally I took the iMac to iFix to see if it could be fixed and was told by them the parts to replace would not be a viable option. I then contacted Discovery Insure to proceed with a claim.
Discovery sent an assessor to look at the products. The assessor then proceeded to have all my items collected by Discovery's assigned electronic assessor's (Samsung Electronics). Once checked The report came back with all items affected from a power surge.
This is where it got really bad. The agent at Discovery Vincent Manaka started questioning everything regarding the items. It felt as if I was getting interrogated constantly. And this was even after their own assessor's concluded the damage was due to a power surge.
Now after a week of constant following up I get a call saying my information was incorrect and not only is Discovery denying my claim, they were cancelling my whole policy as well, they also said they will have my items returned back to me. This is now two months of battling and I've only received 1 item back.
To make matters worse the when they collected the iMac it would at least power on but as per their assessment the video card was damaged from a surge. And today I connect the iMac up and it won't even power on. So i am now in an even worse situation than I was to begin with.
I have never been treated this bad before. I will be cancelling my Discovery Health Insurance as well. I want nothing to do with this company anymore.
Thank you for raising your concerns.
We have since contacted the service provider in an effort to return the outstanding item/s and feedback will be given to you directly.
Apologies for any inconvenience that may have been caused in that regard.
Should you feel aggrieved by the outcome of the claim, please follow the steps as prescribed in the letter sent to you on the 22/07/2019.
Regards
Discovery Insure
Thank you for raising your concerns.
We have since contacted the service provider in an effort to return the outstanding item/s and feedback will be given to you directly.
Apologies for any inconvenience that may have been caused in that regard.
Should you feel aggrieved by the outcome of the claim, please follow the steps as prescribed in the letter sent to you on the 22/07/2019.
Regards
Discovery Insure
The funny thing is the Gentlemen that collected my items for the assessment jokingly said to me, Discovery will probably find a way to not cover these items. He then said of all the insurance companies he deals with regarding consumer electronics Discovery almost always look for an excuse not to cover the items.
The funny thing is the Gentlemen that collected my items for the assessment jokingly said to me, Discovery will probably find a way to not cover these items. He then said of all the insurance companies he deals with regarding consumer electronics Discovery almost always look for an excuse not to cover the items.