Worst Service in SA

Motor bike accident in November 2014. Experienced one problem after another with call centre staff. No consistent follow through on claim. Client had to recover own wrecked motorbike from storage and tow to motorcycle shop due to total incompetency on behalf of agent. Took a month to get bike assesssed as they could not find a motor bike assessor. Incorrect excess quoted (R8000), policy states R3000. Payout took over 2 months. Refused to use money from excess funder to cover excess amount as there was no option on Discovery system for motorbike?? Motorbike still not taken out of owner's name. Have sent numerour e-mails to various people without any response. Head of claims Mary-Anne Janse v Rensburg is refusing to respond. Have requested access to CEO, constantly denied.