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moeen M

1 reviews | Active since Mar 2015

18 Mar 2015, 09:41

Worst service i have ever Experienced ,

as a existent discovery client for over 8years i have signed up for discovery insure after many calls attempts from their sales department.(Sep2014)<br> amongst many of the issues i am annoyed with discovery there are the more critical points.<br> -when signing up with discovery insure i was told even thou i my monthly premium will be R750 discovery will deduct R200 as a saving.reason for this is that because i have discovery medical aid this saving will apply.(this was told that it was not a concession)& i will save even more by being a cautious driver & using their partners for Fuel etc.<br> -DQ track,i have so far made 3 unsuccessful appointments<br> Appointment 1 -(sep)called DQ to schedule an appointment,d dday no one called me to confirm or pitched up,when i looked online i had seen the appointment was at an incorrect address.<br> i called to schedule a 2nd appointment & complained ,but i was unheard<br> -Appointment 2 -(24Feb2015) -Friendly technician calls me as he is lost , after some time we figure out the technician is in cape town & i am in Johannesburg,after a good laugh i called DQ to reschedule.<br> Appointment 3 -(10March2015) -appointment confirmed but tracer was not fitted as it was faulty.

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Replies (1)
Discovery Insure
Discovery Insure's reply18 Mar 2015, 11:25
Official
Hello moeenmia,

As discussed I will ensure that we address all of your concerns and get your policy in order.
Thank you for allowing me the opportunity to do so.

Kind Regards
Kesh Bassdhev