Worst service from Discovery Insure

I was involved in an accident on the 06/12/2021. My claim was approved on the 13/12/2021 by then the penal beater had already closed for holidays (They closed on 10/12/2021). I then called Discovery to query about the car hire since I was only given 30 days (06/12/2021 to 06/01/2022). I wanted to know what is going to happen since my car wont even be touched since the repair shop was already closed. I was advised that I will get an extension. The lady assisting me assured me that the only time they dont extend car hire will be when the vehicle was awaiting parts. The repair shop opened today 03/01/2022) and I called Discovery for car hire extension. Busisiwe also assured me this morning that it wont be a problem as the repair shop was closed by the time the repairs where authorized. However I was worried when there was no feedback. I then sent out an email and the lady from FGRO called back and connected me with the claims department. The answer was : No car hire extension will be granted because the Repair shop was closed - Management. I tried calling the Team Leader Natasha no answer, I also tried calling Manager Kagiso still no answer. No one wants to talk or assist me.