Worst Service Ever Received

This has to be the most painful insurance claim I have EVER submitted!

Vehicle claim was submitted at the end of April and my vehicle went to Brooklyn Automative Refinishers on the 9th of May. I was told that due to waiting for a part (that would arrive by the latest on the 16 of June), repairs may be delayed but they would try and get it done sooner. I notified Discovery and informed them of this as the rental vehicle I received was only for one month. After numerous phone calls and promises to call me back from various Discovery employees, nothing happened and I had to return the rental vehicle.

On the 26th of June, I picked up my vehicle. Not only were the repairs shoddy, but numerous NEW problems were found on the vehicle. Long scratches, paint chips, a door panel scratched with what looks like a *****driver, terrible paint work etc. etc.

I have now been told by the repair centre that I need to bring the car back AGAIN. After communicating all of this to Discovery, I have been given the cold shoulder, no manager is EVER around or bothers to call back and every agent I have spoken to keeps promising to get back to me but never does.

If this is the type of repair center Discovery approves and this is the service Discovery provides, I will be cancelling all my policies and moving to an insurer who actually gives a damn about their clients!