worst service ever received

<p>I am covered by discovery car insurance. Got involved in an accident. The Discovery insure advised me to take my car to Eljoneys where they had to replace the side mirror and door. That was on the 16th of March 2016. An amount of R3500 was paid as an access fee. </p> <p> </p> <p>On the 01st of April I went to fetch the vehicle and all seemed to be in good working condition. However the worst was still to come</p> <p> </p> <p>on Saturday drove to rustenburg and when I was about to leave the cluster wasn't off yhe whole time and it didn't respond to any push or jumpers. After a while of trying it then responded. </p> <p> </p> <p>I then contacted discovery and I was advised to take the vehicle back to Eljoneys panel beaters in Pretoria west of which I did. To my arrival I met JJ and the guy he introduced as manager and they said they have done everything that's what meant for their labour and if there are any additional costs they won't pay if my insurance company think that. I then told them. .I drove the car to the panel beater after the accident and everything was in good working condition. I switched off the car and the central locking was responding. </p> <p> </p> <p>However when I got my car after they replaced the door and side mirror </p> <p>1. The central locking wasn't functioning</p> <p>2. The cluster didn't switch off</p> <p>3. They claimed that all that was caused by the sound system that was fitted in 2012 tgat was there even after the accident and the vehicle was working perfectly fine after leaving it their possession. </p> <p>They then tried to diagnose the car in my presence saying Ford cars don't switch off the cluster when being switched off they had to ask someone driving Ford yo come through of which they realised that whatever they were saying wasn't true. </p> <p> </p> <p>I then asked whobis their technicians they didn't answer asked them to get opinion at Ford as they could have mixed up with the wires while removing the door. They did however they now fail to take responsibility of the R1800 Ford charged them as they didn't communicate with me of the cost added on the arrival at ford. Last week Friday when I had to pick up the car it was only when I was told about the money. Bear in mind I communicated in several times with the customer care department of Discovery and nne of them mentioned the payment. The ***essor aas sent she wasn't aware of the payment and the claim consultant taryn Marais whom is always not available when I need feedback had already left the office and couldn't get ***isted. Today I have paid R1800 from the access fee that was waived to zero paying for thr damages the Eljoney have made to my vehicle of which the it wasn't supposed to be on my bill but the insurance. Discovery failed to communicate with me despite several attempts I have sent emails to complaints department even called and spoke to simon who promised to escalate the matter to customer care and claims department. </p> <p>Taryn fails to communicate with me only doing so by short emails telling me I am nkt the only client he have calls yo attend to. I have been asking her to put me through their team leader and none of them have called or been put through to. I spoke to more than 15 if not 20 consultants and still my query haven't been resolved. The radio in car is not working since JJ at Eljoney decided to disconnect the amp so why is the radio not working now.</p> <p> </p> <p>Discovery need to follow up on the claim I have with them as this have been going on over a month and no one seems to be responsible or taking action regarding this matter. Have been waiting for Dalene the ***esor who said she us waiting for her manager till today. Since she was sent by discovery I don't understand why she and the panel beaters decided to speak afrikaans in my presence as the claim complainant I had to hear everything they said. </p> <p> </p> <p>This shouldn't have got this far but because someone fails to deliver and take responsibility of their duties something had to be done. </p> <p> </p> <p>Disappointed </p> <p> </p>