Worst service EVER from an Insurance company.

STILL WAITING YOUR REPLY Geyser tripping Earth Leakage on 01-01-2023. Reported and was told that I had to pay as this is an SOS Claim. What a lot of bulldust. Reported on 03-01-2023 at 08:15 with claim number 327875. Informed Service Provider would be in contact ASAP. Phoned again on same day about 12:30 as nobody has contacted me. Agent upset as to SP not contacted me yet. While busy with Call Centre SP phoned my only then received request from Insurance. Explained to him what is wrong but Discovery has made this claim a burst geyser, contradicting my claim to them, what a SHAME. SP phoned me again about 15:30 informing me he can not get hold of Insurance. I had to phone Discovery AGAIN and they informed me there is no place on their system to "report" Electrical failure. While I was still on the line wasting my airtime for the 3rd time this day they phoned the Electrician directly and sorted AND SENT him an Email to confirm Electrical fault. this resulted in geyser only to be fixed on 04-04-2023. In the meantime ANOTHER SP contact me as to when they can come and replace the element of the Geyser, meaning they gave the SAME JOB to 2 DIFFERENT Service providers. On 03-01-2023 an EXTRA R 60 was deducted from my bank by Discovery Insure. What a SAD way to start a New Year and my 1st claim with them, maybe the last as well as I SHALL ACTIVLY be hunting for a better insurer without SOS Callouts. STILL WAITING YOUR REPLY