Worst Service ever

I'v had the worst experince with Discovery Insure ever. Claim was logged 17 Aug 2022 and still not finalized. Have sent them sever emails but all you get back is the automated reply. Dont even get me started on trying to call them. If they do eventually answer the call, you have to explain the entire story to the agent, just to be told they will contac the person responsable for the claom. Make you hold for 15min and either drop the call or just tell you the still proccessing and will get to you. NO ONE EVER RETURNS CALLS. IF A CALL DROPS THEY DONT BOTHER CALLING YOU BACK. I have requested on severakl ocasions to be called back by a teamleader/manager. But gues what, still waiting. I cano believe that a place like Diswcovery and advertise such great serveces but when it comes down to assisting there clients no service what so ever. I am very disapointed in them and are looking at alternatives and will also be logging a complaine with the Ombudsman