1 reviews | Active since Feb 2012
Worst service ever
My wife had an accident on the 7th of December 2021 and we received feedback the claim has been approved. In January we contacted Discovery to find out when the car will be going in for repairsn as we are still waiting to be contacted to take the car in. We take the car in after the panelbeaters contacted us to take it and after we were informed by discovery they will get the panelbeaters to collect the car. Since then I have spoken to several discovery agents and on several occasions I get cut off and nobody even calls back I have to keep on calling them. Today I speak to another agent and get informed I have two options to finalise the claim one is they pay me out or the other is I have to pay the other costs as it was not part of the accident. So I ask the lady will my vehicle still be covered if they pay me out and I get someone to repair it myself and she says yes. So I give her the go ahead and then she says she is calling the panelbeater to find out if they have ordered the parts before they can pay me out. I cannot understand why my vehicle cannot be repaired properly, but you rather get told some damages are old damages and will not be covered. We should all rather be careful with discovery insure because this is what happens when you claim. You wait two months and still no resolution are positive outcome on the claim. This so frustrating as I get cut off again and the lady does not call me back. I do not know why a person has insurance and pay so much and then still have to struggle in solving the claim and having the vehicle repaired. I am very disgusted in Discovery with the service I have received regarding my claim. I have to struggle everyday to get to work and home, because the car is still with the panelbeaters. I need someone to sort this out, because it is really not acceptable to still be waiting.
I am still waiting for the detailed feedback, seriously very disappointing correspondence from Discovery.
Since the 7th December 2021 this is what has been happening nothing positive, only frustration from Discovery insurance.
I know I have accepted what you offered, but seriously answer me why must I be kept liable for damages that is now suddenly deemed to be old damages and poor workmanship only because your assessor says that, why do we pay insurance to later hear no it is old damages or poor workmanship, so disgusted in the service I received even when I was at the assessor there was no mention of poor workmanship or old damages on the front of the vehicle. He only pointed out scratches and old damages on the side and back of the vehicle as well as the windscreen but nothing on the front of the vehicle and the side fenders where the damages were noted on the pictures I sent through to discovery insurance and registered the claim.
I really do not even know if I will be remaining with Discovery for any products or insurance anymore if this is the service I would be receiving. I used to tell my family and friends how good discovery insurance is, but would currently not recommend anyone for insurance with discovery.
I am still waiting for the detailed feedback, seriously very disappointing correspondence from Discovery.
Since the 7th December 2021 this is what has been happening nothing positive, only frustration from Discovery insurance.
I know I have accepted what you offered, but seriously answer me why must I be kept liable for damages that is now suddenly deemed to be old damages and poor workmanship only because your assessor says that, why do we pay insurance to later hear no it is old damages or poor workmanship, so disgusted in the service I received even when I was at the assessor there was no mention of poor workmanship or old damages on the front of the vehicle. He only pointed out scratches and old damages on the side and back of the vehicle as well as the windscreen but nothing on the front of the vehicle and the side fenders where the damages were noted on the pictures I sent through to discovery insurance and registered the claim.
I really do not even know if I will be remaining with Discovery for any products or insurance anymore if this is the service I would be receiving. I used to tell my family and friends how good discovery insurance is, but would currently not recommend anyone for insurance with discovery.