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pC
pregasen C

1 reviews | Active since Apr 2016

17 Dec 2025, 11:13

WORST SERVICE EVER

I put a claim on 30th November 2025 for a storm damage which included contents and building , my ceiling collapsed and the assessors came out on the 1st week up until now the 17/12/25 Discovery hasnt finalized my contents claims. i had to get my own person to fix the ceilings because Discovery couldnt get a service provider out . They have not provided any feedback during this time i had to call them continioulsy for update whilst their mandate is to provide feedback to their customers . NEVER HAVE I EXPERIENCE THIS TYPE OF CUSTOMER SERVICE , VERY DISAPPOINTING

0
Replies (6)
Discovery Insure
Discovery Insure's reply17 Dec 2025, 11:32
Official
Good day Pregasen

Thank you for bringing this to our attention and please accept our apologies for the service you've received. We're escalating your concerns to our Claims Management team and will revert with feedback as soon as possible.

Regards
Discovery Insure
Discovery Insure
Discovery Insure's reply19 Dec 2025, 15:47
Official
Good day Pregasen

Thank you again for bringing this to our attention. We've been liaising closely with our Claims team on the progress of your claim to ensure it progressed as quickly as possible. Thank you for providing all the quotes and for your confirmation with accepting the settlement.

As confirmed in Naomi's mail a few minutes ago, she sent you an Acceptance of Loss )AOL) letter that you need to sign and return. Once received, she will process it for payment into the premium paying account. She will also be providing feedback on your rug query, so she will be in contact directly. However, please feel free to reach out to us should you require any further assistance.

Regards
Discovery Insure
pC
pregasen C's update22 Dec 2025, 07:34
Reviewer Update
My claim isn't sorted , I tried to get a hold of Naomi 3 times to get some clarification ,I was told she call me back , she sent the Acceptence of Loss however didn't advise on the kitchen cupboards that Dryforce assessed whilst at my home ....

The service and communication is very very disappointing once again...
Can someone senior please give a claim some attention it's going now 4 WEEKS ......


BAD SERVICE
Discovery Insure
Discovery Insure's reply22 Dec 2025, 07:57
Official
Good day Pregasen

We will follow up with Naomi and provide feedback as soon as received. We are truly sorry for the frustration caused.

Regards
Discovery Insure
pC
pregasen C's update22 Dec 2025, 14:30
Reviewer Update
Once again Naomi is busy to take my call she hasn't returned in call in a week , I waited 27mins on the phone today and still nobody can help me..
There another new person try to assist .....
CAN SOMEONE IS DISCOVERY INSURE PLEASE ASSIST ME 🙏
Discovery Insure
Discovery Insure's reply22 Dec 2025, 15:45
Official
Thank you for taking my call earlier and the additional information you provided. I've also just heard from Naomi and Jennifer from our Buildings team that they've both spoken to you and provided feedback regarding the cupboards. As confirmed by Jennifer, we'll be assigning a Building contractor to come out and assess the cupboards properly.

In the meantime, please return the signed AOL as soon as possible for us to process this for payment. We'll confirm once this has been processed.