Worst service ever by Discovery Insure

Francois Theron,

Instruction was given on 4 January to the broker also cc in the mail that that your service is no longer required, Discovery Insure as you service is extremely poor and expensive. I saved R1200 with anther insurance with more benefit as what discovery offered me. I’ve been a Discovery client for years now and this is the poorest service I ever experienced.

I spoke to the broker yesterday and she confirmed with your office that the insurance is terminated. So somewhere in this process somebody didn’t reacted to my instructions or doing their work. Also experienced extremely poor service from discovery the last 4 years and lost allot of money. I will also stop some of the other products I have with discovery due to this poor service.

Between your client service department and the broker you can decide who is to blame. I will never recommend Discovery to anyone due to your poor service.

And I really hope this mail get under your CEO’s attention, as you have also allot of complaints on Hello Peter’s web site.

This is also the mail I send to you COO and ********** and please stop sending me e-mails.