Worst service ever by Discovery Insure

Good day, During December 2018 i was involved in an accident and the guy that knocked into me was insured with Discovery Insure. So during December 2018 i lodged a third party claim with Discovery Insure and my matter was handed over to Themba Mkhabela as my adviser to assist me. On the 11th of December 2018 i received an email from Themba informing me that all documents are in order and that the claim will take 30 working days to process. We are now gone passed the 30 working days period . I have sent numerous emails to Themba,he just does not respond to emails. My numerous telephone calls to Robyn on the 31st of January 2019 and the 04th of February 2019, who promised to assist and nothing ever happened. On Tuesday the 05th of February 2019 at 09.56 in the morning , i finally managed to get hold of Themba on his landline. During this conversation he informed me that he is waiting for the client to approve the claim and asked if i can hold on whilst he called the client to get his approval. I held on for a minute and the Themba informed me that he got hold of the client and everything is sorted . He promised to send me a settlement agreement on the 05th of February 2018. To date i have not received a settlement after sending Themba an email. I also contacted Discovery offices again on the 05th of Feb and spoke to a female who promised to sort everything out and send settlement agreement. To date i have not received same. On the 06th of February i tried contacting Themba to no avail. I have recordings of all my conversations.