Worst Service Ever!!!
I'm not sure if Discovery Insure is to blame or the agent, Sharon Makhubela, is just ***********. I have been without a car since April while my claim was being processed. They gave me a rental for 30 days, but it's been 2 months since then. I can never get a hold of Sharon tellephonically and she responds to emails as and when she feels like it. I am beyond frustrated and as soon as Discovery Insure pays me out and I am able to get a new car. I AM LOOKING FOR ANOTHER INSURER. I HAVE NEVER EXPERIENCE SUCH UNPROFFESSIONALISM AND INCOMPETENCE IN MY LIFE. Discovery Insure, you have dissapointed me from the way you conduct business to the people you employ.
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Replies (1)'s updateReviewer Update
28 Jul 2022, 16:04So I got a call from Sharon Makhubela (after my hellopeter review & facebook post) and she was blaming me for the delay with my claim and lack of professionalsm. She had the audacity to raise her voice at me while making excuses for her incompetence. Just one example. She sent a courier company to collect documents from me in which they did last week friday. The courier comapny said they don't know where and to whom they need to deliever, all they know is that it's Discovery. Now these are original car docuements which cannot get lost. I tried to get a hold of her multiply times with no luck. She now tells me that the courier comapny has been calling me for days and can't get a hold of me to collect the document. The documents are sitting with courier company by the way. Now tell me what I'm supposed to make of this? I'm done!
's update28 Jul 2022, 16:04
Reviewer Update
So I got a call from Sharon Makhubela (after my hellopeter review & facebook post) and she was blaming me for the delay with my claim and lack of professionalsm. She had the audacity to raise her voice at me while making excuses for her incompetence. Just one example. She sent a courier company to collect documents from me in which they did last week friday. The courier comapny said they don't know where and to whom they need to deliever, all they know is that it's Discovery. Now these are original car docuements which cannot get lost. I tried to get a hold of her multiply times with no luck. She now tells me that the courier comapny has been calling me for days and can't get a hold of me to collect the document. The documents are sitting with courier company by the way. Now tell me what I'm supposed to make of this? I'm done!