Worst service ever

This has been the worst service ever. I was involved in an accident on 12 October 2020 and after lodging a claim an sms was sent that Bianca Peterson is a "well trained consultant" will be handling my claim. Then I got another sms on 16.10.2020 that an assessor has been sent. I called them on 19.10.2020 for feedback and was told that Bianca was busy and that my car has been written off and that I must request a settlement from the bank. Called the bank and was advised that Discovery Insure has to request it, sent an email to Bianca but she didn't even bother to respond. I called on 21.10.2020 to speak to Bianca and after being put on hold for 5minutes I was told that she's busy and will get back to me. She never did and called Discovery again on 23.10 and was told that she's busy. She has never called till today yet they claimed she was a trained consultant. I was given an email and told that it belonged to a manager but no respond from them either. I had to do the job she's paid to do and speak to the bank to get the quotation, they sent it to her n 28.10 and still there's nothing from her side. Called them again today 29.10.2020 and was told that she's busy and that they will give her the message to contact me but told her that she never returns any of my calls, so was put on hold for 6 minutes to speak to a team leader, then was told that the team leader is also busy on a call and will call back. 2 hours later no respond.

3 weeks have passed and she not bothered herself to contact the client. I as the client have to call them everyday and do follow ups whilst she does nothing. I regret the day I switched to Discovery Insure, this has been the worst service and lots of headaches as if their doing me a favour. I hate Bianca Peterson and Discovery Insurer. They deserve a ZERO rating.