Worst service ever...

I involved in car accident on January 12th 2016. I had to wait almost two hours before towing car arrived. Obviously it seemed like your consultant found towing company in far away from the scene. And I had to use my wife's car to leave the accident scene because no one in Discovery mentioned me that I could use the rescue service car from Discovery. And assessment took more than what you promised. Claim authorized on January 21st. Today I called panel beaters to find out the progress. I had to give them my Name, registration number and claim number to three different persons again and again and they said they couldn't find my car there. I had to call claim administrator to find out what is going on and she came back to me after she talked to them. And she said they had my car and waiting for parts. In my opinion they even haven't started to engage in my car yet at all. That is why they cannot find my car in their factory and in their system as well. It is very easy for them to say they are waiting for parts but I am sure my car is still in the field outside and no one engage in my car repair yet. And my car hire left only 10 days. This is not kind of service that I expect..