worst service ever!!!!!!

i currently have my claim sorted from an accident by my insurer (discovery)<br> everything was going speedy and as per schedule until discovery has made a mistake and gave the glass company or the assessor the wrong information as to what type and what side the glass needs to be.<br> now i have been waiting for a response on my mails as per a update as to what is going on.<br> if i don't contact the company that is doing the repairs then i get no info from discovery, when i phone discovery they tell me the person dealing with my claim is not available and i requested to speak to a manager but also that person was also not available.<br> <br> the persons i dealt with is as follow.<br> <br> Thobile and Kenilwe.(who has been on a call apparently since Friday last week)but still no call back<br> <br> the issue is they gave the wrong information to the suppliers and assessors and now they are delaying the whole process and avis unfortunately wants the rental car back as per agreement.<br> <br> now they repairers have contacted me and notified me that nothing has been ordered or approved since last week Friday because wrong information was given to them by discovery