Worst service ever!!!

<p>I was in an accident on Wednesday (12/07/2017). After logging the claim on Thursday morning at 08:00 am, I was told that I will get feedback after assessment of the vehicle within 3 days. The vehicle was towed to Auction Nation (Discovery's grounds) on Wednesday already.</p> <p> </p> <p>On Tuesday (18/07/2017) which was 3 working days later, I had to call Discovery Insure myself to follow up as no communication attempt has been made from their side. I then spoke to a consultant who told me that "according to the system the car is booked for assessment today" and that I will receive feedback within 48 hours on the findings of the assessment.</p> <p> </p> <p>On Thursday morning (20/07/2017) which was 48 hours later, I again had to initiate contact as no effort to communicate has been made by Discovery. I then spoke to another consultant who told me the assessment has not been done and no appointment has been scheduled. I then told the consultant to tell the person who originally logged my claim to urgently give me a call as this was getting out of hand and 5 working days has passed with no progress on the claim she logged. She then said the original consultant will phone me.</p> <p> </p> <p>By Thursday afternoon, I have received absolutely no call/e-mail/sms and I phoned them AGAIN. After talking to the 4th consultant since my accident, she said to me there has been no assessment booked and no progress on my claim. I then told her that the assessment better be booked by the end of the day and the person who logged my claim is clearly not doing her job.</p> <p> </p> <p>I also emailled Discovery Insure regarding my complaint on the service and I got absolutely no response. This is a review from a VERY unhappy client who wishes to NEVER have to be in an accident to deal with this quality of service ever again!!!!!!!!! </p>