Worst service ever

<p>This is to Discovery as a hole, to start with after making a call to the call center and finding out what i need to do to clame back a docters bill that i had to pay for i cash, i was told just mail us the invoice and it will be payed in to your absa account, i dont have an absa account. the i wanted to chang that and was told its quick just go on the website and login with your details and change it there, the jok was on me. after doing the changes and getting an SMS from them saying the changes was made i sibmitted my clame and after 1 week i call them to fine out what has happend with my clame the agent tells me it was payed in to your ADBS ACCOUNT,,, WHAT???? after lots of fights and hours on the phone they came back to me with the following ( we can see that the website was used to change the account and the changes was made but it changed it back and we dont know how but we can return the monye from absa at a R260 fee as this is the bank charges) this was about 6 months ago and i have yet to see the monye or an answer, and when i called absa to find out what they can do they told me that in a case were monye come in to them and there is no account the money will be returend to sender with in 1 week. so if absa returend that monye where is it now.. Then just to add today 6\6\2017 i call Discovery Insure to get a quote to add my phone not only is the price ridiculous they tell me we are dropping your cover to 3rd party only as you did not do the pre-inspection,,,,, WHAT?? now this is where i lost it as i did my pre-inspection,, WAIT FOR IT!!! ON THE APP as (this is the easy way sir and you dont even have to go to a GLASSFIT you can do it where you are, just a couple of pics and its done sir this is how we at Discovery make your life easy sir) ya ya ya. now four months down the line after doing this the first time with no problems on a difrent car i get told sorry sir we did not get a pre-inspection and we can not do anything for you you have to go to the GLASSFIT and get a pre-inspection done. so i ask can you not open the pre-inspection for me so i can go and do it again for you i just told NO SORRY YOU HAVE TO GO TO GLASSFIT NOTHING WE CAN DO FOR YOU!!! i ask you after they took my money for 6 months and me being clame free, and im a vitalety member for almost 8 years and on the medical plan for 8 years and got a card with them and my life insuranc is with them for the last 13 years, and to add to this i work for a company that has 400 people all with discovery as the compeny pays half of our medical aid, so with all this info could Discovery not maybe think of hellping out and giving a bit of service.</p>