1 reviews | Active since Dec 2013
Worst service ever.
<p>By far the worst service from any company ever. </p> <p> </p> <p>it started 3 months ago, where my car key broke. </p> <p> </p> <p>So I called, and spoke to a Tshepo, he took all my details, and said that he will keep me updated. A week, past, and nothing from him, so I figured, it may take a while. So after a month, I called them again, to ask what is happening, just to be told that my claim has never been sent in. </p> <p> </p> <p>So I got in contact with a Simon, well... He were just as useless, made promises high and low, and ensured within a few days I will be sorted, well... Guess he also **** like his friend Tshepo. </p> <p> </p> <p>So there after I spoke to a Supervisor Minogue, which sounded helpful, but also ended up short of being helpful. </p> <p> </p> <p>So now, 3 months later, there is still no service, no claim, and just plainly a complete lack of service. </p>
Thank you for bringing your concerns with regards to the delayed and lack of service on your claim to our attention.
We have made contact with our claims division and they inform us that you have been supp**** with an Agreement of Loss which we will appreciate that you sign and return to us for payment.
It is very clear that the service experienced with your claim has not come near what we have set ourselves to provide our client, we therefore want to unconditionally apologise for that.
We had hoped to speak to you in order to confirm if you have received the said Agreement of Loss, however we were unable to reach you.
Regards,
Sekgobola
Discovery Insure
Thank you for bringing your concerns with regards to the delayed and lack of service on your claim to our attention.
We have made contact with our claims division and they inform us that you have been supp**** with an Agreement of Loss which we will appreciate that you sign and return to us for payment.
It is very clear that the service experienced with your claim has not come near what we have set ourselves to provide our client, we therefore want to unconditionally apologise for that.
We had hoped to speak to you in order to confirm if you have received the said Agreement of Loss, however we were unable to reach you.
Regards,
Sekgobola
Discovery Insure
