Worst service discovery insure, they know nothing about the vehicle insurance system

Worst car insurance company to deal with. Frankly I’m warning all future or prospective customers, to note that after enjoying those vitality points keep in mind that, when you are in need they will most definitely not come to the party and will serve you ignorance. Join them at your peril.

I was involved in an accident in the second week of November, my car was written off and I completed everything and send it back except my ownership certificate of which a soft copy was submitted in January. I went as far as notifying them to fetch the original back in January and guess what nothing happened. When I called I was passed from pillar to post and it turns out the lady dealing with my claim was not aware that I had to complete the change of ownership forms. Which I did and then when I asked when to expect their courier, they passed me from pillar to post, until I threatened to report them to Hellopeter, then a courier was dispatched the same day. A week later I send an email enquiry and guess what, I have been met with silence .

Mind you I have been without a car for four months and now they are ignoring me. No update whatsoever, I have to call and send emails because if I don’t no one will call me.

As I write this complain, I don’t know what the progress regarding my claim.

Personally I feel discovery insure is over reaching and has no experience about vehicle insurance and their employees have no experience.

If I knew what I know now I would have never bothered. Please do yourselves a favour and insure your vehicles with reputable motor insurance