1 reviews | Active since Jul 2014
WORST SERVICE DELIVERY!!!!
So here is my complaint, loud and clear. I spoke to an agent on the 12th of December regarding my fridge that gave in with all the loadshedding as well as food that I had to get rid off because of the fridge that gave in. Finally I received feedback by Discovery that my claim has been approved with no excess as per my policy schedule. Not long after I received another email also stating that my claim has been approved but with a R2000 excess??? A third email came through stating that my claim has been repudiated due to wear and tear. At this point I have not yet read the email but did receive a call from Stanley Mokwaledi who informed me it was a system error that happened and the claim has been repudiated. A SYSTEM ERROR TWICE??? I beg to differ, the system error is Stanley Mokwaledi! I was given a email address to Stanley's so called MANAGER, Kedibone Moahlodi. This person is reading my emails, but no response whatsoever. Should I not receive feedback, I will take this matter to the Ombud. This is ludicrous! The disrespect, not even a reply to say that you are working on this or go fly a kyte, nothing. I work for a Broker myself, and I can promise you I will react the exact same way if it was the Broker that I work for. This is unacceptable!!!!
The claim remains rejected however , we have made a concession to repalce following human error.
This is in our effort to retain you as a client of ours.
We trust that you will welcome the decision.
Regards
DI
I had a call back almost immediately after my review on this platform, wait, correction, 3 calls. 2 from Mr. Stanley Mokwaledi who apologized profusely for the human error made by himself twice in a row. The first call was to advise me that I can get a Makro voucher of R4999 and that they have stock at this rate of my fridge. I then simply asked, how do you expect me to get it to my house as I do not own a bakkie and I feel delivery charges should be included as the old fridge will be taken as salvage. I received the 2nd call again Mr. Stanley Mokwaledi on the phone, again apologizing profusely and advised that he would let me know on Friday 30 December on the quotation and the arrangements regarding this claim. When the 3rd call came through and the above message sent by a Mr. Thami from Discory's Hello Peter department, and told me that they would really like to REBUILD OUR Trust, I thought, let me Google and see whether what Stanley said regarding the voucher is true... Well we'll well, there is no fridge available under R7500. I might be blond but I am definitely not stupid!!!! Still, here I am sitting with no feedback whatsoever, and still no fridge... Discovery, you are disappointing me more than ever! I bank with you, my insurance is with and I have medical aid with you. I am a very willing customer to move all my business with you elsewhere. Hoping to hear from you tomorrow!!!
The claim remains rejected however , we have made a concession to repalce following human error.
This is in our effort to retain you as a client of ours.
We trust that you will welcome the decision.
Regards
DI
I had a call back almost immediately after my review on this platform, wait, correction, 3 calls. 2 from Mr. Stanley Mokwaledi who apologized profusely for the human error made by himself twice in a row. The first call was to advise me that I can get a Makro voucher of R4999 and that they have stock at this rate of my fridge. I then simply asked, how do you expect me to get it to my house as I do not own a bakkie and I feel delivery charges should be included as the old fridge will be taken as salvage. I received the 2nd call again Mr. Stanley Mokwaledi on the phone, again apologizing profusely and advised that he would let me know on Friday 30 December on the quotation and the arrangements regarding this claim. When the 3rd call came through and the above message sent by a Mr. Thami from Discory's Hello Peter department, and told me that they would really like to REBUILD OUR Trust, I thought, let me Google and see whether what Stanley said regarding the voucher is true... Well we'll well, there is no fridge available under R7500. I might be blond but I am definitely not stupid!!!! Still, here I am sitting with no feedback whatsoever, and still no fridge... Discovery, you are disappointing me more than ever! I bank with you, my insurance is with and I have medical aid with you. I am a very willing customer to move all my business with you elsewhere. Hoping to hear from you tomorrow!!!