Worst service and a rude, impatient consultant

I had an accident in September and the car was written off. Because its the first time I am in this situation, I keep asking questions from the consultant Fazeela Tennant, she is impatient and rude. She went as far as telling me that Discovery is not a " savings account". I asked her to transfer me to someone who will be able to help since she doesn't seem like she wants to help, she told me she will tell her manager. All she wants to do is close this case and move to another. I have been waiting for her to come back to me for a week now. I followed up on her twice already and no response. Claim has not been finalized and its been a month now. I am so disappointed at the service and unprofessionalism I have received from her especially when I was told Discovery is the best insurance company and their service is good. I turned down an offer from Outsurance to save and told them I didnt mind paying more if I was going to get excellent service when I claim. I regret ever taking that decision cos now I am stuck with people who simply cannot get back to you or explain without getting irritated. I don't think I will be using them again. They have lost a customer.