Worst service

My car was ****** on the 4th December 2017,I was given a courtesy car the following day, believe me Police have been calling me to give an update on their investigation but with discovery is totally different, i have to be the one calling them day and night asking for car hire extension , I cant even plan my week , when i call them i have to hold forever and if the phone get answered the consultant will still make me hold waiting for respond from either the manager or the supervisor, if my phone get cut off nobody calls me back , i still have to find a way to call them and everything repeats. Now my car hire is going to expire for the third time on 18th ,"No feedback". believe me i Ignored complaints from Hellopeter about their car insuarance service but i regret using discovery for both my cars.They give good quote with worst service that you cant even plan.