mR
mohin R
1 reviews | Active since Jul 2015
06 May 2020, 22:44
Worst service
Discovery insure is the worst. I have all their products yet they cant assist me with one cheap claim. I have always sought to use genuine parts with everything I buy. My windscreen recently cracked and I had the original Audi windscreen on it yet when they looked at my claim they would not approve an Audi windscreen but rather a generic windscreen. And their reason for doing this is so they can keep yearly increases low which to me is bull**** as their increases are generally in line with inflation. To date I have never done a claim so how about using some of that money to pay for a cheap windscreen.
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Discovery Insure's replyOfficial
07 May 2020, 10:29Thank you for your comment,
This matter has been extensively discussed with your broker and the reasons for the use of generic glass has been communicated.
The glass products used are SABS approved and meet safety requirements at a substantially lower cost that that which is procured from the vehicle manufacturer.
In instances where the vehicle warranty can be affected by the fitment of a generic glass, we will review the case based on written confirmation from the manufacturer.
We apologise that we cannot assist in line with your request.
Regards,
Discovery Insure
This matter has been extensively discussed with your broker and the reasons for the use of generic glass has been communicated.
The glass products used are SABS approved and meet safety requirements at a substantially lower cost that that which is procured from the vehicle manufacturer.
In instances where the vehicle warranty can be affected by the fitment of a generic glass, we will review the case based on written confirmation from the manufacturer.
We apologise that we cannot assist in line with your request.
Regards,
Discovery Insure
Discovery Insure's reply07 May 2020, 10:29
Official
Thank you for your comment,
This matter has been extensively discussed with your broker and the reasons for the use of generic glass has been communicated.
The glass products used are SABS approved and meet safety requirements at a substantially lower cost that that which is procured from the vehicle manufacturer.
In instances where the vehicle warranty can be affected by the fitment of a generic glass, we will review the case based on written confirmation from the manufacturer.
We apologise that we cannot assist in line with your request.
Regards,
Discovery Insure
This matter has been extensively discussed with your broker and the reasons for the use of generic glass has been communicated.
The glass products used are SABS approved and meet safety requirements at a substantially lower cost that that which is procured from the vehicle manufacturer.
In instances where the vehicle warranty can be affected by the fitment of a generic glass, we will review the case based on written confirmation from the manufacturer.
We apologise that we cannot assist in line with your request.
Regards,
Discovery Insure