1 reviews | Active since Feb 2015
Worst partner ever and want to charge and not pay
Discovery insure is a rip-off. I have been with this company for 3 years and pay R1900 per month for my short term insurance. I have never had a single claim. Not long ago my phone fell and cracked the screen. I called them and told me that I never updated my list of items that i had insured. The list still reflected my the Iphone 4 S not the Iphone 5S. <br> <br> I do understand that i was suppose to update the list and that they had to meet me halfway as their client. I have never missed a single payment. This is a company that i spend R8000 (medical aid, short term insurance and life cover) on every month but they can't fix a screen that cost less than R3000. This is after paying so much money for the past 3 years. <br> <br> Today I took a decision that there must be a financial consequence for discovery as from the first of April I will move my medical aid to Bestmed. In the next few months I will be moving all my business out of discovery.
As discussed telephonically, it is under normal circumstances the responsibility of the client to make certain that we have the correct details of the items on cover and if these details do not correspond to the item for which you are claiming at claim stage we would have to repudiate that claim.
With that being said we are going to take a further look into this matter from a holistic perspective and will send you feedback as to the decision we have taken during the course of tomorrow.
Kind Regards
Kesh Bassdhev
As discussed telephonically, it is under normal circumstances the responsibility of the client to make certain that we have the correct details of the items on cover and if these details do not correspond to the item for which you are claiming at claim stage we would have to repudiate that claim.
With that being said we are going to take a further look into this matter from a holistic perspective and will send you feedback as to the decision we have taken during the course of tomorrow.
Kind Regards
Kesh Bassdhev
