Worst Insurer Sevice
<p>i have never had to call an insurance so many times just to get feeback as I have with Discovery. </p> <p> </p> <p>My car car claim is over a month old And my car has still not been booked for repairs. each agent I've spoken to promises to call back with feedback, but I have not received any calls from them. </p> <p>Is that how discovery deals with clients claims? Just ignore until we eventually give up?????</p>
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We have escalated your concerns and will provide feedback promptly.
Regards,
Sakhe
Discovery Insure
We apologize for the inconvenience and disappointment that you experienced in dealing with us recently.
We have escalated your concerns and will provide feedback promptly.
Regards,
Sakhe
Discovery Insure
Sorry Sakhe,
but this issue has still not been escalated, as i have not received any feedback from you guys. Nor has my car even been booked in for repairs yet. i've benn promised numerous times by a supervisor in the call centre that she would call me back - but this has never happened.
A month and a half after the car accident and i'm still sitting with a smashed car and NO eta for when you guys are going to fix it!
Sorry Sakhe,
but this issue has still not been escalated, as i have not received any feedback from you guys. Nor has my car even been booked in for repairs yet. i've benn promised numerous times by a supervisor in the call centre that she would call me back - but this has never happened.
A month and a half after the car accident and i'm still sitting with a smashed car and NO eta for when you guys are going to fix it!
Thank you for taking my call.
I am following up on your claim escalation and hope to provide a resolution in due course.
Thank you for taking my call.
I am following up on your claim escalation and hope to provide a resolution in due course.