CR
Cailyn R

1 reviews | Active since Jun 2022

19 Jun 2023, 08:46

Worst insurer ever! Stay away!

Absolutely ridiculous service. If you want an insurance provider that actually gives you what you pay for, Discovery is NOT IT. STAY AWAY! My car was involved in a fender bender in FEBRUARY 2023. A third party insurance claim was filed by the person who caused the incident and we have just been given the run around without my car actually getting fixed. The last communication I had from discovery was to visit the drive centre to review at the damage on the 17th of May 2023. It took 3 MONTHS for even that to that to happen. I was told the panel beater would be calling me within 5 days to set up a booking. After multiple emails and calls that don't get answered, it is now a month later and i still have heard nothing about my car getting fixed. it has been 114 DAYS since the incident occurred. Terrible communication, terrible company.

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Cailyn R's update20 Jul 2023, 07:59
Reviewer Update
Please, for the love of anything good in this world get your team's s**t together and get this issue resolved. It's been a month since I wrote this review, and I STILL have not been helped to close this matter. I am being bounced back and forth over the same F****** document that i've provided on 3 separate occasions. I've asked to speak to a manager multiple times and just get ignored and emails don't get responded to. I am sick and tired of chasing your team to get anything done. This has been the worst customer experience of my life, and I am not even the insurance holder in this claim. I will never get Discovery Insurance for myself and will tell everyone I know for the rest of my life to stay as far away as possible from this provider.