WORST INSURER EVER IN AN EMERGENCY!

I have a variety of insurance products, including car insurance, life insurance, medical aid, and household contents cover with Discovery. Last night, I experienced a plumbing emergency at around 11pm. I promptly contacted the call centre for assistance, and the consultant assured me that someone would be sent to help. Unfortunately, nobody arrived. In the meantime, I was able to turn off the main water supply in my home and decided to wait until morning before lodging a complaint. I requested for the matter to be escalated and sought an explanation for what had happened.

A consultant contacted me later, supposedly to apologize. However, the consultant then informed me that this plumbing service was actually an add-on to my policy and that the initial consultant had neglected to log my call during the shift change. This revelation left me shocked and appalled. I believe that incidents like these truly reveal the quality of an insurance company's service. Now, I deeply regret switching my insurance from Momentum, a company that had never given me any issues and consistently provided excellent service, even in situations like this.

Discovery, in my opinion, is the worst insurer I have ever dealt with. I no longer have peace of mind, especially after speaking with that call center agent, who not only failed to resolve the situation but also worsened it by dismissing the issue as a mere add-on service. It is inconceivable to me that such a service, one that I am paying for, would be treated in such a manner. I strongly discourage others from choosing Discovery, and I am seriously considering returning to Momentum for my insurance needs.