Worst Insurer

My wife was in an accident on the 05/12/15. I started a claim process with Kgothatso and have been messed around from the start. Discovery Insure delayed with the assessment and removal of the car from the towing company. Only delivered the car to the panel beater a week after the accident on the 14/12/15 and the panel beater closed on the 18/12/15 so the car was only stripped and parts were ordered. The car should be ready by the 20/01/16. Discovery arranged a courtesy car from the 08/12/15 till the 07/01/16 and have now decided to shorten the period as the assessor claims that the car can be repaired in 15 days. Does Discovery not know that the Panel beaters close over the festive season ?? Why are they being so difficult. I will never advise anyone to insure with Discovery. I will make sure that all my policies with Discovery incl Medical Aid will be cancelled next year. Its sad how the claims staff treat clients like ****.