Worst Insurence Experience ever

I currently have several products with Discovery, including insurance, banking, life cover, and long-term investments. Recently, my house was broken into, and during the ordeal, my family and I were held at gunpoint. It was a deeply traumatic experience for all of us.

When I attempted to claim for trauma counseling for my wife and daughter, I was met with constant delays and frustration. It's been three weeks since I first lodged the claim, and only now has Discovery sent a senior claims consultant to assess the situation. Despite providing photographs of the ****** items, I'm still being asked for invoices or proof of ownership, even though the consultant has already assessed the items in person.

If you value your peace of mind and trust, I strongly recommend against using Discovery. I’m in the process of moving all my products away from them, as I no longer have faith in their services. If they handle a situation like this so poorly, I can’t help but worry about how my family would be treated if something were to happen to me. Would my children face the same disrespect and delays when it comes to receiving a payout? I doubt they’d be treated any better.

This entire experience has left me deeply disappointed in a company I once trusted with my hard-earned money.