Worst Insurance Experience EVER

I have been with Discovery for the entirety of my adult life without incident and this review does not reflect my experience with any of their other branches.

September last year I wrote off my VW polo and expected Discovery to pay me out for it. For the most part they did except for the last R25000,00 odd. They claimed it was due to their short fall cover T&Cs which out of the R150,000.00 Cover only about R22,000.00 was used... I've now been in an argument with them for nearly 4 months regarding this where most of the time nobody comes back to me and every time I phone the managers are "in a meeting" or "out of the office".

I have emails on emails of me pleading for the policy schedule and the sales recordings where they never stated the T&C's on my verbal purchase with no luck either. As far as client tell goes I basically experienced nothing. This is by far the worst insurance experience I have ever had.

They had me running up and down for the recordings and jumping through hoops just to ignore me for 3 weeks. Then come back and request the exact same document I mailed them. After I linked the email with the document they went quiet for another 6 weeks.

I cannot get a single person or manager to phone me back and this is becoming a joke...

The people in question at Discovery insure are as follows Mwaka Siame Siphesihle Biyela Tshepo Moeketsi Mlungisi Mdlane

The actual amounts are in the emails which I so wish I could link here as well.