WORST INSURANCE EVER!

If there was a negative rating I would give discovery insurance a negative rating.

I have been trying to claim from discovery insurance as a third party for 5 months now and they don't give a damn! In December 2023 a discovery client bumped into me while I was stationary at a traffic light. I opened a case and he put through a claim to discovery and claim ref was issued. I called on the 11th of December 2023 and I was told to send an email to *** with the reference as a subject and in the body just indicate that I wanted to submit a claim and they would get back to me. I received an auto generated email acknowledging my email and that was it. I followed up with another email on the 1st of January 2024 and I got another auto generated response. On the 3rd of January 2024 I called to ask for progress and why is no one getting back to me only to be told that I did not send the required documents so my claim was not allocated to anyone. Fair point but how was I supposed to know what documents to send when no one gave me a list? The first consultant gave me an email address and said I must send an email with the ref # as the subject and indicate that I wanted to submit a claim. The level of incompetence starts from the call center all the way to the management, stay with me. After the phone call I received an email with the list of required documents and I submitted all documents on the 9th of February 2024. On 12 February 2024 I received confirmation that my claim was allocated to Mathapelo Bokaba who has been very useless!!!! I followed up on the 5th of March 2024 and there was no response to my email. I called on the 13th of March 2024 and she told me that the assessors got a new quote to repair my car at half price, looking at the initial quote this was not even enough to cover the spares but ok. She said she was going to send me a release form where I can accept the settlement which I indicated that I was not going to accept and requested a copy of this new quote so I can verify with the panel beaters. She promised to send me the quote on three separate phone call follow-ups and I still haven't received it to date, all she does is apologize for not sending it and promise to send it in an hour every time. On another follow-up call I spoke to her colleague who informed me that they needed to confirm with their client first, so after 6 weeks of submission I am told they needed a statement from the client who is the same client that initiated the claim 3 months ago. The level of disorganization, incompetence and frustration tactics within discovery insure in alarming. I escalated the matter to the manager Vekash who in return responded, "Hi Mathapelo, Please confirm if client responded to your request for information and if able to conclude this claim". This was on the 27th of March 2024 and I have since followed up with 2 emails with no response from Mathapelo or Vekash. Once again the incompetence disease at discovery insurance runs from the call center operator to the management, disgusting!!