1 reviews | Active since Jan 2012
WORST INSURANCE EVER!
<p>I have had endless problems with discovery , they did not insure me for a smash and grab that I had months ago and no one other to phone me back with a soloist ion I phoned endless times and a couple of emails to everyone one in that Useless company ! I was then told that they made a mistake and that they will get someone to fix the problem with was just to do my Tint and smash and grab . I was told that someone will contact me , and that never happened because they don't care about the smaller people , I then again proceeded to phone and email and waste my airtime , to be told I need to back pay them if they are going to do the smash and grab ! Which wasn't my problem in the 1st place , I then told them to cancel my insurance with immediate effect . Which they did efficiently unlike the service they have provided me with just for the simple claim I had with them ( which was the only claim in 4 years) </p> <p>I since then was bombarded with this DQ tracker emails that STATED I have a tracker (which I do not , and didn't not install ) to have it removed as I will get charged R1180 if I did not get it removed . I then wasted my airtime AGAIN and said I do not have this in my car (emailed and SMSed) , and however I many times I respond with - I DO DONT HAVE THE DQ TRACKER AS IT WAS NEVER INSTALLED - discovery insure still proceeded to debit my account , thankfully I have had already put a stop to any debit orders from discovery in my bank . It was rejected ( I still however have to pay a bank charge for this ) </p> <p> </p> <p>im furious with this disgusting service and useless discovery insure service who wasted my time and money because they can not carry out simple instructions . They are quick to take your money but do not offer anything in return when they wrongfully take yours . </p> <p>This was a traumatizing experience and still is even after I have canceled with them they still continue to harass my life and waste my money and time !</p> <p> </p>
Dear Judelle
We are sorry to learn of the frustration we have caused you, we apologize.
While we may acknowledge that we were faulty to not include your tint, smash & grab, we must point out that your premium did not include it and that is the reason why we had to bill the backdated premium so that we may honor your claim.
We have also requested our DQ track team to cancel all communication regarding a de-installation as these aren't relevant to you.
Thank you for letting us know of your experience, we regard your feedback highly and helps improve.
Regards
Discovery Insure
Dear Judelle
We are sorry to learn of the frustration we have caused you, we apologize.
While we may acknowledge that we were faulty to not include your tint, smash & grab, we must point out that your premium did not include it and that is the reason why we had to bill the backdated premium so that we may honor your claim.
We have also requested our DQ track team to cancel all communication regarding a de-installation as these aren't relevant to you.
Thank you for letting us know of your experience, we regard your feedback highly and helps improve.
Regards
Discovery Insure
